Privacy Policy

1. Data controller

The Service is owned and operated by Cabridens Jérôme, acting under the name “Lovely Couple”. For the purpose of this Privacy Policy, “Lovely Couple”, “we”, “us” and “our” refer to the operator of the Service.

For any privacy request, you can contact us at support@lovecouple.app.

2. Services covered by this policy

This Privacy Policy applies to the website lovecouple.app, its localized pages, the online game where available, the Lovely Couple mobile applications on iOS and Android, and related support or communication channels.

This policy does not apply to third-party websites or services that we do not control, such as the App Store, Google Play, analytics providers, advertising platforms, hosting providers or external links.

3. Data we may process

Depending on how you use the Service, we may process the following categories of data:

• Voluntary data: names, nicknames or partner names entered in the game, custom cards or prompts if such features are available, support messages, feedback and email address if you contact us.
• Account data: if account features are offered, email address, password or authentication identifier, preferred language, country, subscription status and account settings.
• Technical data: device type, browser, operating system, language, IP address, app version, diagnostic data, crash logs, security logs and similar technical information.
• Usage data: pages viewed, game started, card category selected, download buttons clicked, app store redirects, feature interactions and aggregated performance metrics.
• Purchase data: product purchased, subscription status, transaction identifier, platform, renewal status or entitlement status. Full payment details are processed by the relevant payment provider, such as Apple, Google or another provider, and not directly stored by us.
• Cookie and tracker data: consent preferences, technical identifiers, analytics events, advertising or conversion events when such tools are enabled.

4. Why we use data

We may use data for the following purposes:

• to provide, operate and display the Service;
• to personalize game cards locally with names or nicknames entered by Users;
• to manage accounts, premium access, subscriptions or purchase entitlements where applicable;
• to respond to support requests, bug reports or legal requests;
• to measure audience, understand how pages and features are used, and improve conversion to the mobile app;
• to improve product quality, stability, security and user experience;
• to prevent fraud, abuse, technical incidents or unauthorized access;
• to comply with legal, tax, accounting or regulatory obligations.

5. Legal bases

Where the General Data Protection Regulation or similar laws apply, we may rely on one or more of the following legal bases:

• Performance of a contract, when processing is necessary to provide the Service or a requested feature.
• Legitimate interest, for security, fraud prevention, support, product improvement, basic analytics, debugging and service maintenance, provided that your rights do not override our interest.
• Consent, for optional cookies, analytics, advertising or conversion tracking when legally required.
• Legal obligation, where we must keep or disclose information to comply with applicable law.

6. Cookies, analytics and advertising trackers

The website may use cookies or similar technologies. Some cookies are necessary for the website to function properly. Others may be used for analytics, advertising measurement or conversion tracking only where allowed and, when required, after your consent.

Tools that may be used depending on the current configuration include analytics, tag management, advertising measurement, app attribution, crash reporting or product analytics services. These tools may set cookies, read identifiers or receive event information.

You can manage your preferences through the cookie banner where available and through your browser settings. Refusing optional trackers should not prevent access to the core website, although some measurement or personalization features may be limited.

7. Service providers and recipients

We may share necessary data with providers that help us operate, host, secure, analyze, monetize or support the Service, including:

• hosting and infrastructure providers;
• analytics and product measurement tools;
• advertising, conversion and attribution tools;
• crash reporting and diagnostic tools;
• payment, purchase and entitlement providers, including Apple App Store and Google Play;
• email, support and communication tools;
• legal, accounting or compliance advisors where necessary.

These providers may process data outside the European Economic Area. Where required, we rely on appropriate transfer mechanisms, contractual safeguards or legal bases provided by applicable law.

8. Retention periods

We retain data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

• Support messages may be kept for the time needed to handle the request and maintain a reasonable support history.
• Analytics and event data are kept according to the configuration of the tools used and may be aggregated or anonymized.
• Purchase and entitlement data may be kept for the duration necessary to provide premium access, handle disputes and comply with accounting or legal obligations.
• Technical logs are kept for a limited period necessary for security, debugging and abuse prevention.

9. Your rights

Depending on your country and applicable law, you may have the right to request access, rectification, deletion, restriction, objection, portability or withdrawal of consent regarding your personal data.

To exercise your rights, contact us at support@lovecouple.app. We may ask you for information necessary to verify your identity and process your request.

If you are located in the European Union and believe your rights have not been respected, you may lodge a complaint with your local supervisory authority. In France, this authority is the CNIL.

10. Children and minors

The Service is intended for adults and is not directed to children or minors. We do not knowingly seek to collect personal data from children.

If you believe that a minor has provided personal data to us or accessed adult-oriented features, please contact us so that we can take appropriate action.

11. Security

We implement reasonable technical and organizational measures designed to protect data against unauthorized access, loss, misuse, alteration or disclosure. However, no online service can guarantee absolute security.

12. International users

The Service may be accessed from different countries. By using the Service, you understand that your data may be processed in countries where our providers operate, subject to applicable data protection requirements.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to the Service, legal requirements, tools used or data practices. The “Last updated” date indicates the version currently in force.

14. Contact

For any question about this Privacy Policy or your personal data, contact us at:

support@lovecouple.app