Terms & Conditions of Use

Preamble

These General Terms and Conditions of Use (“Terms” or “GCU”) govern the terms of use of the website Lovely Couple and its smartphone applications, online game, content, pages, features and related services (together, the “Service”).

The Service is owned and operated by Cabridens Jérôme EI, a French sole trader (“entrepreneur individuel”), acting under the name “Lovely Couple” (“Lovely Couple”, “we”, “us”, “our” or the “Company”). Any person accessing or using the Service is referred to as a “User” or “you”.

By accessing or using the Service, you confirm that you have read, understood and accepted these Terms. If you do not agree with these Terms, you must not use the Service.

The applicable version of these Terms is the version made available on the website at the time of your use. Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision.

Material terms

Without limiting the detailed provisions below, you acknowledge and agree that:

• the Service is licensed, not sold, and may only be used in accordance with these Terms;
• you use the Service at your sole risk and remain responsible for your behavior, choices and interactions;
• the Service is intended for entertainment purposes only and is not medical, psychological, therapeutic, legal or relationship advice;
• you should not perform any challenge, activity or action that feels unsafe, unlawful, non-consensual, humiliating, harmful or uncomfortable;
• your use of the Service may be subject to third-party terms and fees, including your mobile network operator, Apple App Store, Google Play, analytics providers or other third-party services;
• you consent to the collection and use of personal data in accordance with the Lovely Couple Privacy Policy;
• the Service is provided on an “as is” and “as available” basis, without warranties of any kind to the fullest extent permitted by law;
• our liability is limited as described in these Terms.

Article 1 — Eligibility and user account

The Service is intended for adults. You must be at least 18 years old, or the age of majority required in your country of residence if higher, to access content or features intended for adults.

You do not need an account to use the games of the website or the versions of the app before version 4: to save your progress, these versions automatically create an anonymous account, without an email address or password. The Lovely Couple space, on the website, opens with your two first names, after confirming you are 18 or over: you play there without an account (the website opens an account without an email address for this browser). You can then create an account for free, with your email address or with Google or Apple; the “Memories” tab and buying the Pass on the website require it, and what you played without an account joins it. The Lovely Couple app for Android, from version 4, opens this same space, with the same account; it also opens with your two first names, without an account (it opens an account without an email address for this phone), and the Pass can be bought in it without an account too, through Google Play.

You warrant that any information you provide is accurate, up to date and not misleading. You are responsible for all activity that occurs under your account.

We may suspend or terminate access to the Service if we reasonably believe that a User has breached these Terms, created a security risk or used the Service unlawfully.

You may request deletion of your account and associated personal data, subject to legal retention obligations and the terms described in our Privacy Policy.

Article 2 — Use of the Service

Lovely Couple provides entertainment content for couples, including truth-or-dare style questions, playful challenges, relationship prompts, online game cards, articles, app links, premium features and related content.

The Service is designed to help consenting adults share a fun, romantic or playful moment. It is not designed to diagnose, treat, prevent or solve medical, psychological, sexual, legal or relationship issues.

You remain solely responsible for the way you use the Service, alone or with another person. You must respect your own boundaries and those of your partner at all times. Consent must be clear, free, informed and revocable at any time.

We do not assume liability for any act, omission, decision, conflict, injury, discomfort, misunderstanding or consequence arising from your use of any content, card, challenge or suggestion offered through the Service.

Article 3 — User-generated content

The Service may allow Users to enter, create, store, transmit or display content such as names, nicknames, custom challenges, messages, photos (taken during the game or added from the in-app gallery), preferences, feedback or support requests (“User Content”).

You remain the owner of the photos you take or add. We only store them to provide the game and never use them for any other purpose, except where required by law. See our Privacy Policy for details.

You are solely responsible for your User Content. You must not submit, create or share content that is unlawful, non-consensual, abusive, defamatory, threatening, harassing, hateful, violent, discriminatory, invasive of privacy, infringing, obscene, exploitative, or otherwise contrary to applicable laws or these Terms.

You must not use the Service for professional, commercial, advertising, solicitation, spam, fraudulent or non-private purposes unless we have given you prior written authorization.

Where technically possible and necessary to operate, secure or improve the Service, we may review, moderate, remove or restrict access to User Content at our sole discretion. We may also use anonymized or aggregated information derived from User Content to improve the Service, analytics, safety or product quality. This does not apply to photos, which are never reviewed or reused, except where required by law or to handle a report (article 3 ter).

You represent that you have the rights necessary to submit your User Content and that it does not infringe third-party rights.

Article 3 bis — Use of the AI love message generator

The love message generator is a writing assistance tool designed to suggest romantic, tender, funny or touching texts. Generated messages are provided for guidance only and should be reviewed, adapted and used under your own responsibility.

You agree not to use the generator to:

• harass, threaten or manipulate another person;
• create emotional blackmail, pressure or coercion;
• impersonate another person;
• produce illegal, hateful, discriminatory, violent, explicit or otherwise unlawful content;
• bypass technical limits, quotas, rate limits or security mechanisms;
• automate requests at scale or use the service in a way that may disrupt, overload or divert it;
• attempt to extract, reverse engineer, interfere with or misuse the underlying system.

Lovely Couple may limit, suspend or temporarily disable the generator in case of abusive use, suspected malicious use, attempted circumvention, unusual technical cost, maintenance or security necessity.

The generated results may be imperfect, inaccurate, unsuitable or require reformulation. You remain responsible for how you copy, send, share or otherwise use any generated message.

The service may operate with local message templates or with server-side AI generation. If AI generation is unavailable, limited, disabled or returns an error, a fallback message may be provided.

Article 3 ter — Your memories and their photos

In your Lovely Couple space, the “Memories” tab keeps the memories of your couple: a title, a date, a place, your two sentences and photos. They only appear in your space, on the devices signed in to your account, and are never public. Your memories and your photos remain yours: we only keep them to show them to you, without ever analyzing them (no face recognition, no artificial intelligence) or reusing them. Your account is for your couple: it must not be used to keep or pass on photos for other people.

You only add photos you have the right to keep, with respect for the people who appear in them. It is forbidden to add:

• illegal content;
• a sexual or nude image of a minor;
• an intimate or sexual image of a person who has not consented to it, or who has withdrawn their consent;
• a photo of a person taken without their knowledge in a private place;
• content that harasses, threatens or humiliates a person.

Your device reduces your photos before sending them: the “Memories” tab keeps a lighter version and is not a backup, so keep your originals. The number of memories, of photos per memory and of photos added per day is limited, as your space shows. You can change or delete a memory at any time: deleting it erases its photos, and deleting your account erases all your memories. On arrival, our site checks that your photos really are images and computes their fingerprint, to refuse a photo already removed for illegal content. To comply with the law, we keep for one year the date, time and IP address of sign-ins and of the photos added or deleted, as our privacy policy explains.

Reporting content. Anyone, with or without an account, can report to us a memory or a photo that breaks these rules, for example a photo in which they appear without their consent: write to support@lovecouple.app with the subject “Report”, or fill in the “Report content” form. Give the email address of the account concerned, or what makes it possible to find it, what the content shows and why it seems illegal or contrary to these rules to you, as well as your name and email address (for a sexual image of a minor, you can do so without giving your name). We acknowledge receipt of each report, handle it promptly and tell you what we decided. To handle it, we open a case: we only look at the memories and photos of the account concerned, for 48 hours at most, and each photo looked at is noted. You can also report illegal content directly to the authorities.

Our measures. If content breaks these rules, we may remove it, or take it out of your space while keeping a copy for the authorities (quarantine), block the adding of photos on the account, erase all its memories and photos and, depending on how serious it is, suspend or close the account. On a sign of abuse, our site may also pause the adding of photos to an account for 24 hours, while it is reviewed. An account closed for a serious abuse cannot be reopened with the same email address for three years. At the request of an authority, we may also copy the photos of an account for it (freeze), without changing anything in its space. We tell you by email, with our reasons, unless the law or an authority forbids us to; you can reply to challenge the decision, and you keep your right to go to court. Manifestly illegal content, in particular child sexual abuse images, is reported to the authorities (in France, the PHAROS platform), and we answer the requests of the authorities provided for by law.

Article 4 — Relationship between the parties

We and each User are independent parties. These Terms do not create any partnership, joint venture, agency, employment, franchise, mandate or fiduciary relationship between us and any User.

Article 5 — Prices, purchases and subscriptions

Certain products, content or features may be offered free of charge, on a one-time purchase basis, through a subscription or via another premium access model. The available offers, prices, currencies, billing periods and renewal rules are displayed in the application, on the relevant store page or at the point of purchase.

Mobile app purchases may be processed through the Apple App Store, Google Play or another authorized payment provider. Your purchase may therefore be subject to the relevant platform’s own terms, conditions, cancellation rules, refund rules, taxes and payment methods.

If a free trial is offered, the applicable subscription fee may become due at the end of the trial unless you cancel within the deadline and according to the rules displayed by the relevant platform.

Subscriptions may automatically renew unless cancelled before the renewal date in accordance with the rules of the store or payment provider used for the purchase. We do not directly collect or store your full payment card details when purchases are processed by Apple, Google or another payment provider.

We may update pricing, product structure or payment methods from time to time. Any change will apply in accordance with the information displayed before purchase and the rules of the relevant platform.

Article 6 — Cancellation and refunds

You may cancel a subscription at any time through the platform where it was purchased, such as your Apple App Store or Google Play account settings, unless another cancellation method is expressly provided.

Cancellation generally prevents future renewals but does not automatically refund past payments. Your access to paid features may continue until the end of the current paid period, depending on the rules of the relevant platform.

Refund requests for purchases made through Apple or Google are handled according to the policies of the corresponding platform. We cannot guarantee that a refund will be granted by a third-party platform.

Article 7 — Limitation of liability and disclaimers

The Service is provided for entertainment purposes only. It does not provide medical, psychological, therapeutic, sexual health, legal, safety or relationship advice. If you need professional guidance, you should consult a qualified professional.

You acknowledge that activities involving intimacy, physical contact, emotional vulnerability, travel, public places, alcohol, driving, photography, messaging or personal boundaries may involve risks. You must never perform an action that may endanger you or another person, violate the law, violate privacy, create non-consensual pressure or make someone uncomfortable.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive or consequential damages, loss of data, loss of profits, loss of opportunity, emotional distress, relationship conflicts, injury, property damage, third-party acts, technical failures, platform outages or any consequences resulting from your misuse of the Service.

We do not guarantee that the Service will be uninterrupted, error-free, secure, compatible with every device, available in every country, or that any content will remain available indefinitely.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Article 8 — Intellectual property

All elements of the Service, including trademarks, logos, names, texts, questions, challenges, graphics, interfaces, icons, images, designs, code, databases, features, pages and visual identity, are protected by intellectual property laws and remain our property or the property of our licensors.

You may not copy, reproduce, adapt, modify, translate, distribute, sell, rent, sublicense, publicly display, reverse engineer, extract, scrape, reuse, republish or commercially exploit any part of the Service without our prior written consent, except as permitted by mandatory law.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for private, non-commercial purposes.

Article 9 — Personal data

We process personal data in accordance with the Lovely Couple Privacy Policy. The Privacy Policy explains what data may be collected, why it is used, how long it may be kept, who may receive it and which rights may apply to you.

For privacy requests, you can contact us at support@lovecouple.app.

Article 10 — Hyperlinks, third-party services and cookies

The Service may contain links to third-party websites or services, including the App Store, Google Play, analytics tools, support tools, social networks or external pages. We do not control these third-party services and are not responsible for their content, policies, availability or practices.

The website may use necessary cookies and, where legally required and subject to your consent, analytics or conversion trackers. You can find more information in our Privacy Policy and through the cookie consent interface where available.

You may refuse or delete cookies through your browser settings, but some features may not work as expected if necessary cookies are disabled.

Article 11 — Changes to the Service and to these Terms

We may modify, suspend, restrict or discontinue all or part of the Service at any time, including for maintenance, product improvement, legal compliance, security or business reasons.

We may update these Terms from time to time. The “Last updated” date indicates the current version. Continued use of the Service after an update means that you accept the updated Terms.

Article 12 — Applicable law and disputes

These Terms are governed by French law, subject to any mandatory consumer protection rules that may apply in your country of residence.

In the event of a dispute, you agree to contact us first at support@lovecouple.app so that we can try to resolve the matter amicably.

If you are a consumer and our answer to your written complaint does not satisfy you, or you receive none, you can refer the dispute free of charge to our consumer mediator (articles L612-1 et seq. of the French Consumer Code): CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France — phone: +33 1 89 47 00 14 — website: https://www.cm2c.net/declarer-un-litige.php — email: litiges@cm2c.net.

Where no mandatory rule provides otherwise, disputes relating to these Terms or the Service shall be submitted to the competent courts under French law.

Article 13 — Use by minors

The Service is not intended for children or minors. Content or features intended for adults must not be accessed by Users under 18 years old or under the legal age of majority in their jurisdiction, if higher.

If we become aware that a minor has accessed adult content or provided personal data in breach of these Terms, we may restrict access, delete data and take any appropriate measure.

Article 14 — Questions or notices

For any question, notice, support request or legal request, please contact us at:

support@lovecouple.app

This address is also our point of contact for the authorities and for users, within the meaning of the European Digital Services Act (DSA); we answer in French or English. To report content, see article 3 ter.